Your best salesperson, on every chat, 24/7.
The AI Sales Agent answers customers on WhatsApp, Instagram, Messenger and your website within seconds, using live prices and stock. It closes the sale and creates the order in your store.
From ad click to confirmed order, in one conversation
More and more online sales start with a message, from an ad, a post or your website. The agent handles the whole conversation, the same way your best salesperson would.
Ad click
A shopper taps your click-to-WhatsApp or Instagram ad.
Knows the product
The agent sees which product the ad was for before the shopper types anything.
Answers live
It quotes price, sizes, stock and delivery from your real store data.
Upsells
It suggests matching items or bundles, following your rules.
Confirms
It shows the full order summary and waits for an explicit "yes".
Creates the order
COD orders go straight into your store, and prepaid orders get a payment link.
It doesn't just chat. It sells.
The agent is connected to your catalog, inventory, shipping rules and order system, so it can do what a human salesperson does, end to end.
- Finds the product from an ad, a description ("black dress under 5,000"), a product link or a photo. If it isn't sure, it shows its top matches and asks.
- Live answers on price, sale price, variants, stock and specifications. It never makes up a number.
- Exact shipping costs from your rules or your platform. It never estimates.
- Real orders: COD orders are created directly. Prepaid orders get a payment link through your own payment gateway, and are only marked paid once your store confirms the payment.
- Upsells and cross-sells: complementary items, better alternatives and bundles, with the extra revenue reported separately
- Order help after the sale: "where is my order?", cancellations and edits within a time window you set
One agent across every channel
You set it up once, and it works across all your channels. It knows a returning customer whether they write on WhatsApp, Instagram or your website.
- WhatsApp, Instagram DM, Facebook Messenger and an embeddable web chat widget
- Voice notes are transcribed and understood, for the many shoppers who would rather talk than type
- Comment-to-DM: when someone comments "price" on a post, the agent replies to them in a private message
- Speaks the shopper's language automatically, or only the languages you choose
- Follows each channel's messaging rules automatically, including Meta's 24-hour window and approved templates
Recover abandoned carts with a real conversation
A reminder message is easy to ignore. When the shopper replies, the agent picks the conversation back up: it answers their questions, applies the offers you allow, and closes the sale.
- You set the timing: follow-up delay, how many follow-ups, and how long to keep trying
- Offers within your limits: first-order, abandoned-cart and time-limited discounts
- Opt-outs respected immediately: once a shopper replies STOP, in any language, they get no more marketing on any channel
You decide how much it does on its own
Start cautiously and give it more freedom as you come to trust it. The rules that matter are enforced on our servers. The AI is never just trusted to follow them.
| Autonomy level | What happens |
|---|---|
| Draft | The AI drafts every reply, and a person on your team approves and sends it. |
| Supervised | The AI replies freely, but orders and discounts need your approval. |
| Autonomous | The AI sells end to end, within all your rules and limits. |
Hands off to a person at the right moment
Complaints, refund disputes, custom pricing and anything it isn't sure about go to your team, with the whole conversation attached.
- A simple inbox with a "needs a human" filter, full transcripts, and a button to hand the chat back to the AI
- Automatic pause when someone on your team replies, even from the WhatsApp Business app on their phone
- Learns from what it doesn't know: questions it couldn't answer become a to-do list, and your answer is added to its knowledge base permanently
- Correct any answer while reviewing a conversation, and the agent learns from the correction
- Alerts for escalations, new orders and disconnected channels
Questions merchants ask
Can the AI Sales Agent create real orders?
Yes. It collects the customer's details, shows a full order summary, and creates the order in your Shopify or WooCommerce store once the customer confirms. COD orders are created straight away, and prepaid orders get a payment link to your own payment gateway.
Will the AI make up prices or offer discounts I didn't approve?
No. Prices, stock and shipping come from your live store and your shipping rules. Discounts are checked on our servers against the rules you set, so the AI can't offer anything you haven't allowed.
Which channels does it support?
WhatsApp, Instagram DM, Facebook Messenger and an embeddable web chat widget, all handled by one agent that recognises the same customer across channels.
What happens when the AI can't answer?
It hands the conversation to your team with the full context and pauses on that thread. The question also goes on a to-do list, and once you answer it, the answer becomes part of the agent's knowledge base.
Which languages does it speak?
It detects the customer's language and replies in it, or you can pin it to the languages you choose. You also set its personality: professional, friendly, casual, or your own brand voice.
Does it work with CODIQ?
Yes. They are separate products from the same company, and they work well together: the AI Sales Agent wins the sale, and CODIQ makes sure the COD order actually gets delivered.
Never miss a sale in your DMs again.
Tell us your platform, your channels and roughly how many messages you get each day. We'll show you the agent selling your own catalog.